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Terms and Conditions

General Terms and Conditions (hereinafter referred to as "GTC")

 

Supplier:
Zdeněk Pecka, registered in the Trade Register maintained by the City Council of České Budějovice, identification number: 87957574, with registered office at U Výstaviště 26A, 370 05 České Budějovice.

 

Customer:
For the purposes of these GTC, the customer is the person who has ordered language instruction in a group public language course as specified in the relevant order.

 

The supplier and the customer are hereinafter referred to as the "contracting parties."

 

Introductory Provisions

  1. These General Terms and Conditions (hereinafter also "GTC") form an integral part of the contract concluded between the customer and the relevant supplier.
  2. The contract between the customer and the supplier is concluded on the basis of a written order (binding application), the receipt of which is confirmed by the supplier in accordance with Article I, Section 3 of these GTC. The written form includes electronic mail or online forms.
  3. The supplier is obliged to confirm receipt of the order to the customer in writing within three working days from the date of receipt of the order. If the supplier fails to do so, the order is not considered accepted. The confirmation of the order may be sent by email to the customer's address.

Subject of Performance

  1. The subject of performance is the teaching of Czech as a foreign language and other foreign languages in a public course offered by the supplier for the relevant period based on the order (hereinafter referred to as "instruction").
  2. Language courses are divided into several types (intensive courses, semester courses, online courses, etc.). The description of each course is publicly available on the supplier’s website at www.keep-czeching.com.

General Provisions

  1. The supplier commits to fulfilling the published conditions of instruction, especially regarding the date, scope, price, quality, and teaching staff. The conditions of instruction are published on the website www.keep-czeching.com. Other obligations of the supplier are specified in further sections of these GTC.
  2. The customer is obliged to pay the tuition fee on time and in the manner specified in Articles V and VI of these GTC.
  3. The customer is obliged to register for a course corresponding to their current language level. To fulfill this obligation, the supplier offers consultation hours with instructors (according to the current schedule available on the website www.keep-czeching.com). If the customer does not verify their language level, this cannot be held against the supplier or used as a reason for complaint.

Schedule and Course Implementation

  1. The dates and duration of courses are listed on the website www.keep-czeching.com.
  2. Courses are conducted as follows: Group courses take place in the supplier’s classrooms; online courses are conducted via the online platform designated by the supplier. After payment and before the start of the course, the customer will receive detailed information about the location and time of the course (for in-person courses) or access details to the online platform (for online courses). For online courses, the customer is obliged to ensure the necessary technical equipment and a stable internet connection. The supplier is not responsible for technical problems on the customer’s side (e.g., internet outage, malfunctioning equipment).
  3. On public holidays, instruction does not take place. If a lesson falls on a public holiday, the supplier is obliged to provide a replacement lesson during the course.
  4. If instruction cannot be provided for serious reasons, the supplier is entitled to select an alternative date. If possible, the customer will be informed in advance.
  5. The supplier reserves the right to cancel a course due to insufficient enrollment (minimum of 5 students), at the latest 3 calendar days before the start of the course. In such a case, the supplier is obliged to offer the customer an alternative solution (the possibility to attend another course or a full refund of the tuition fee).

Tuition Fees

  1. The price for the relevant language course (hereinafter "tuition fee") is determined based on the customer’s order (according to the specific course specification) and the price list published on the supplier’s website at www.keep-czeching.com.
  2. The tuition fee includes the relevant number of teaching blocks (according to the course specification), including teaching materials (textbooks).
  3. The supplier is not a VAT payer.

Payment Terms and Discounts

  1. The customer is obliged to pay the tuition fee in full, at the latest within seven calendar days from the date of confirmation of the order by the supplier in accordance with Article I, Section 3 of these GTC, but no later than before the first lesson of the language course. If the customer orders a course after its start, the tuition fee must be paid in full at the latest before the first lesson following the confirmation of the order.
  2. The tuition fee can be paid by: a) online card payment via the supplier’s payment gateway, b) bank transfer to the supplier’s account, c) cash payment in the supplier’s office.
  3. If the customer requests a discount, the list of available discounts is available on the supplier’s website at www.keep-czeching.com. The customer is obliged to report this and submit the relevant document in advance so that the supplier can decide on the discount within the payment deadline specified in Article VI, Section 1 of these GTC. If the customer fails to do so, the discount cannot be granted, unless the supplier decides otherwise.
  4. If the tuition fee is not paid in full and on time, the contract between the customer and the supplier is automatically terminated.
  5. The customer is not entitled to a refund of the tuition fee for obstacles arising on their side that prevent regular attendance (change of schedule or other circumstances under which the customer registered for the course).

Quality of Instruction and Teaching Staff

  1. The supplier undertakes to ensure a native speaker for Czech as a foreign language courses and qualified instructors with C1-C2 level knowledge for other language courses (not necessarily native speakers). The supplier reserves the right to change the instructor.
  2. The supplier undertakes that instruction will take place on the specified days and times available on the website www.keep-czeching.com.
  3. The supplier undertakes that instruction will be conducted at the level specified for the particular course, taking into account the language level of the group as determined by the instructor.
  4. The supplier undertakes to maintain the maximum number of participants in a course, which is 10 per group.
  5. The minimum number of participants in a course is 5, unless otherwise specified by the supplier.

Complaints

  1. If the customer is dissatisfied with the quality of instruction and wishes to claim their rights due to defects in the provided service, the customer is obliged to file a complaint with the supplier in writing, via email sent to zdenek@keep-czeching.com or in person at the supplier’s office. The supplier undertakes to issue a confirmation of receipt of the complaint.
  2. The supplier is obliged to review the reasons for the complaint and, based on their findings, propose an alternative solution to the customer, such as transferring to another course, carrying over the tuition fee to the next semester, or refunding the tuition fee (in all cases, an appropriate part of the tuition fee, i.e., after deducting the amount for lessons already attended).
  3. The supplier, or a designated employee, undertakes to decide on the complaint immediately, in complex cases at the latest within three working days. This period does not include the time reasonably required for professional assessment of the defect (e.g., distributing satisfaction questionnaires to other course participants, conducting a class observation, consulting with the instructor). In any case, the handling of the complaint, including the removal of the defect, must not take longer than 30 days from the date of receipt of the complaint.
  4. Obstacles on the customer’s side are not valid reasons for a complaint. These include changes in the customer’s schedule or loss of reason for attending the course due to changed circumstances.
  5. In case of unpredictable health complications lasting longer than 6 weeks, the customer is entitled to interrupt the course and transfer an appropriate part of the tuition fee to the next semester or to individual instruction. This must be documented by a relevant medical certificate (sick leave, etc.), at the latest within two weeks from the interruption of attendance. If the customer fails to provide the required documentation, this will not be taken into account.
  6. The supplier is not responsible for failure to fulfill obligations arising from the order if this is caused by force majeure.
  7. Cancellation of a lesson by the supplier is not considered a valid reason for a complaint if the supplier fulfills its obligation to provide a replacement lesson or adequately extend the duration of the course.

Customer’s Personal Data

  1. By sending or signing the order, the customer provides the supplier with their personal data: name, surname, email address, telephone number, and address. If these contact details change, the customer is obliged to inform the supplier at the latest within 7 days.
  2. By signing or sending the order, the customer confirms that the provided personal data are accurate and true and consents to their processing.
  3. The provision of personal data is voluntary. The customer has the right to access their data, to withdraw consent to their use at any time, and in case of violation of their rights, to contact the Office for Personal Data Protection.

Final Provisions

  1. Unless these General Terms and Conditions or the agreement between the contracting parties provide otherwise, the legal relationships between the contracting parties are governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code").
  2. These General Terms and Conditions are binding for the contracting parties. These GTC are issued in accordance with the Civil Code and are valid and effective from 1 January 2025.